Terms & Conditions

Welcome to Segreta! ✨

We're so excited to have you here.

Before you start exploring our collection of aesthetic lighting, unique décor, fun gadgets, and thoughtfully curated finds, please take a moment to read these Terms & Conditions.

By accessing or using the Segreta website segreta.store, you agree to comply with and be bound by these Terms & Conditions. If you do not agree with any part of these Terms, please refrain from using our Website.

1. Acceptance of Terms

By accessing, browsing, or purchasing from Segreta ("we," "our," or "us"), you agree to be bound by these Terms & Conditions.

These Terms apply to all visitors, customers, and users of our Website.

2. About Segreta

Segreta is an online destination for aesthetic, fun, and unique lifestyle products designed to brighten everyday moments. From cozy lamps and ambient lighting to room décor, desk accessories, creative gadgets, and thoughtfully curated accessories, we aim to offer products that combine functionality, creativity, and style.

We strive to provide high-quality products, competitive pricing, and a seamless shopping experience for every customer.

3. User Accounts

Some features of our Website may require you to create an account.

You are responsible for:

  • Maintaining the confidentiality of your login credentials.

  • Ensuring that your account information is accurate and up to date.

  • Restricting access to your account.

  • All activities conducted through your account.

Segreta reserves the right to suspend or terminate accounts that violate these Terms or engage in fraudulent or unlawful activities.

4. Product Information

We make every effort to ensure that product descriptions, specifications, pricing, and images are accurate.

However:

  • Product colors may vary slightly depending on your screen or device settings.

  • Measurements and specifications are approximate unless otherwise stated.

  • Minor variations in appearance may occur due to manufacturing processes.

  • Product availability is subject to stock.

  • We reserve the right to modify, discontinue, or update products, pricing, descriptions, and specifications without prior notice.

Although we strive for accuracy, occasional errors may occur. We reserve the right to correct any errors or omissions at any time.

5. Pricing & Payment

All prices displayed on the Website are listed in the applicable currency and are subject to change without prior notice.

We accept secure payments through supported payment methods, including:

  • Credit & Debit Cards

  • UPI

  • Net Banking

  • Wallets

  • Other supported payment gateways

By submitting payment information, you confirm that you are authorized to use the selected payment method.

6. Order Acceptance

Placing an order does not guarantee its acceptance.

Segreta reserves the right to accept, reject, or cancel any order at our sole discretion, including but not limited to cases involving:

  • Product unavailability

  • Pricing or typographical errors

  • Suspected fraudulent activity

  • Payment verification issues

  • Any other unforeseen circumstances

If an order is cancelled after payment has been successfully received, the applicable amount will be refunded to the original payment method.

7. Order Cancellation

Orders may only be cancelled before they have been processed or dispatched.

Once an order has been shipped, it cannot be cancelled.

Please refer to our Return & Exchange Policy for available options after delivery.

8. Shipping & Delivery

We currently ship to most serviceable locations across India.

Estimated delivery timelines are provided for reference only and may vary depending on:

  • Delivery location

  • Courier partner operations

  • Weather conditions

  • Government restrictions

  • Public holidays

  • Natural disasters

  • Other circumstances beyond our reasonable control

While we work with trusted logistics partners to ensure timely deliveries, delays may occasionally occur.

Shipping charges, if applicable, will be displayed during checkout before payment.

9. Returns, Exchanges & Refunds

Customer satisfaction is important to us.

Returns, exchanges, and refunds are governed by our Return & Exchange Policy.

Please note:

  • Eligibility conditions apply.

  • Certain products may not qualify for returns or exchanges.

  • Products must meet the requirements outlined in our Return & Exchange Policy.

  • Refunds, where applicable, will be processed according to the stated policy.

We encourage customers to review our Return & Exchange Policy before placing an order.

10. Intellectual Property

All content available on the Website—including but not limited to product images, graphics, logos, icons, videos, website design, layouts, text, and software—is the exclusive property of Segreta or its licensors and is protected by applicable intellectual property laws.

No part of the Website or its content may be copied, reproduced, modified, distributed, published, transmitted, or otherwise used without our prior written permission.

11. Limitation of Liability

To the fullest extent permitted by applicable law, Segreta shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from:

  • The use or inability to use our Website or products.

  • Delivery delays caused by third-party logistics providers.

  • Unauthorized access to user accounts.

  • Technical interruptions or system failures.

  • Loss of data, profits, goodwill, or business opportunities.

Where permitted by law, our maximum liability shall not exceed the amount paid for the product giving rise to the claim.

Nothing in these Terms limits any rights available to consumers under applicable law.

12. Changes to These Terms

We reserve the right to modify or update these Terms & Conditions at any time.

Any changes become effective immediately upon publication on the Website unless otherwise stated.

Your continued use of the Website after any changes constitutes your acceptance of the revised Terms.

13. Contact Us

If you have any questions regarding these Terms & Conditions, we'd be happy to help.

📧 Email: customer.segreta@gmail.com

Customer Support: Monday – Saturday | 10:00 AM – 6:00 PM (IST)

By using Segreta, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

Segreta — Where Style Meets Joy, one timeless piece at a time.