Return / Exchange Policy

Return, Exchange & Refund Policy

Welcome to Segreta! ✨

We want every Segreta order to bring a little extra joy to your day.

Every product is carefully inspected before it leaves our warehouse. However, if your order arrives damaged or defective, we're here to help.

Please take a moment to read our Return, Exchange & Refund Policy before placing your order.

1. Exchange Eligibility

We offer exchanges only for products that are delivered damaged, defective, or incorrect.

To be eligible for an exchange:

  • Your exchange request must be submitted within 48 hours of delivery.

  • The product must be unused and in its original condition.

  • The product must be returned in its original packaging with all included accessories.

  • A clear, unedited parcel opening video must be provided for verification.

The parcel opening video must clearly show:

  • The sealed package before opening.

  • The complete unboxing process in one continuous recording.

  • The product received inside the package.

Once your request has been reviewed and approved, we'll arrange a replacement or, where a replacement is not possible, issue store credit at our discretion.

Please Note:

  • Exchanges are not available for change of mind, personal preference, accidental purchases, or incorrect orders placed by the customer.

  • Orders cannot be cancelled, modified, or refunded once they have been placed.

2. Items Not Eligible for Exchange

The following items are not eligible for exchange:

  • Products that have been used, damaged after delivery, or show signs of wear.

  • Products returned without their original packaging or included accessories.

  • Clearance, promotional, or final sale items.

  • Products purchased using a Gift Card.

  • Exchange requests submitted more than 48 hours after delivery.

  • Requests for damaged or defective products that do not include a valid parcel opening video.

Please note that slight variations in colour, texture, or appearance caused by screen settings, photography lighting, natural material variations, or manufacturing tolerances are normal and do not qualify as product defects.

3. Exchange Process

If your order arrives damaged or defective, please contact us as soon as possible.

Email us at:

📧 customer.segreta@gmail.com

Please include:

  • Your Order Number

  • A clear parcel opening video

  • Clear photos of the product

  • A detailed description of the issue

Our team will carefully review your request and notify you of the outcome via email.

If your exchange is approved, we'll arrange a replacement or provide store credit where appropriate.

4. Returning an Approved Exchange

Once your exchange request has been approved, we'll email you with detailed return instructions.

Please ensure the product is:

  • Unused

  • Returned in its original packaging

  • Securely packed to prevent damage during transit

  • Returned with all accessories and original contents

Failure to meet these requirements may delay or affect the exchange process.

5. Damaged or Defective Products

We're sorry if your order didn't arrive as expected.

If you receive a damaged or defective product, please email us within 48 hours of delivery at:

📧 customer.segreta@gmail.com

Please include:

  • Your Order Number

  • A clear parcel opening video

  • Photos clearly showing the issue

Once your request has been verified and approved, we'll arrange a replacement at no additional cost to you.

6. Exchange Shipping

If your exchange request is approved because the product arrived damaged, defective, or incorrect, Segreta will cover the replacement shipping cost.

If the product does not qualify under this Exchange Policy, sthe exchange request may be declined, or any applicable shipping charges will be the responsibility of the customer.

7. Order Cancellation

Orders are processed quickly to ensure fast dispatch.

For this reason, orders cannot be cancelled, modified, or refunded once they have been placed.

We encourage you to carefully review your shipping information, product selection, and quantities before completing your purchase.

8. Contact Us

If you have any questions regarding these Return / Exchange Policy, we'd be happy to help.

📧 Email: customer.segreta@gmail.com

Customer Support: Monday – Saturday | 10:00 AM – 6:00 PM (IST)

Thank you for shopping with Segreta. We appreciate your trust in us and are committed to making every order a delightful experience.

Segreta — Where Style Meets Joy, one timeless piece at a time.