Shipping Policy

Welcome to Segreta! ✨

We're committed to delivering your order safely and as quickly as possible, so you can enjoy your new finds without the wait.

Order Processing

At Segreta, we process and dispatch all orders within 24–48 hours of order confirmation.

📦 Order Processing Days:
Our warehouse processes orders Monday to Saturday (excluding public holidays).

Delivery Timeline

Standard Shipping

Delivery typically takes 3–7 business days, depending on your delivery location.

Express Shipping (On Request)

Need your order sooner?

Please email us at 📧 customer.segreta@gmail.com, and we'll do our best to arrange Express Shipping. Delivery may be available within 1–3 business days for select locations across India, subject to courier service availability.

Order Tracking

Once your order has been dispatched, you'll receive your tracking details via SMS and email, allowing you to monitor your shipment in real time.

❌ Cash on Delivery (COD) is currently NOT available.

Pre-Order Items

If a product is marked "PRE-ORDER" on the product page, it will be dispatched within 3–5 business days unless otherwise stated.

Any applicable pre-order timeline will be clearly mentioned in the product description.

Order Marked as Delivered but Not Received

If your tracking status shows "Delivered" but you haven't received your package:

  • Please check the tracking information using the courier link provided.

  • Contact us within 48 hours (2 days) of the delivery status being updated.

  • Email us at 📧 customer.segreta@gmail.com with your Order Number and delivery details.

📌 Please note that courier partners generally do not accept delivery-related investigations after 48 hours from the marked delivery date. As a result, Segreta may not be able to assist with claims reported after this period.

Shipping Within India

We currently ship to most serviceable locations across India using trusted courier partners, including:

  • DTDC

  • Blue Dart

  • Ecom Express

  • Delhivery

While we work closely with our logistics partners to ensure timely deliveries, occasional delays may occur due to weather conditions, courier operations, public holidays, government restrictions, or other circumstances beyond our control.

If there is an unexpected delay with your order, our team will do its best to keep you informed throughout the process.

Need Help?

If you have any questions regarding shipping or your order, we'd be happy to help.

📧 Email: customer.segreta@gmail.com

Customer Support: Monday – Saturday | 10:00 AM – 6:00 PM (IST)

Thank you for shopping with Segreta. We appreciate your trust in us and are committed to making every order a delightful experience.

Segreta — Where Style Meets Joy, one timeless piece at a time.