Shipping Policy

Welcome to Segreta! ✨

We're committed to delivering your order safely and as quickly as possible, so you can enjoy your new finds without the wait.

Order Processing

At Segreta, we process and dispatch all regular orders within 24–48 hours of order confirmation.

📦 Order Processing Days:
Our warehouse processes orders Monday to Saturday (excluding public holidays).

Shipping Cost

🚚 Standard Shipping is FREE on orders unless otherwise stated on the product page or at checkout.

If any additional shipping charges apply to a particular product, delivery location, or shipping option, the applicable charges will be clearly displayed before you complete your purchase.

Delivery Timeline

Standard Shipping

Estimated delivery typically takes 3–7 business days after dispatch, depending on your delivery location.

Express Shipping (On Request)

Need your order sooner?

Please email us at 📧 customer.segreta@gmail.com, and we'll do our best to arrange Express Shipping.

Express delivery may be available within 1–3 business days after dispatch for select locations across India, subject to courier service availability and applicable shipping charges.

Any applicable Express Shipping charges will be communicated before the order is arranged.

Order Tracking

Once your order has been dispatched, you'll receive your tracking details via SMS and email, allowing you to monitor your shipment through the courier's tracking system.

❌ Cash on Delivery (COD) is currently NOT available.

Pre-Order Items

If a product is marked "PRE-ORDER" on the product page, it will be dispatched within 3–5 business days unless otherwise stated.

Any applicable pre-order timeline will be clearly mentioned in the product description.

📌 Please note: Pre-order items may have different processing and delivery timelines from regular products.

Order Marked as Delivered but Not Received

If your tracking status shows "Delivered" but you haven't received your package:

Please check the tracking information using the courier link provided.
Contact us as soon as possible, preferably within 48 hours (2 days) of the delivery status being updated, so we can assist with the issue.
Email us at 📧 customer.segreta@gmail.com with your Order Number and delivery details.

📌 Please note that courier partners may have specific time limits for delivery-related investigations. Contacting us promptly helps us raise an investigation with the courier where necessary.

Shipping Within India

We currently ship to most serviceable locations across India using courier partners that may include:

DTDC
Blue Dart
Delhivery

The courier used for your order may vary depending on your delivery location, product, and service availability.

While we work closely with our logistics partners to ensure timely deliveries, occasional delays may occur due to weather conditions, courier operations, public holidays, government restrictions, or other circumstances beyond our control.

If there is an unexpected delay with your order, our team will do its best to keep you informed and assist you with the available information.